Our Policies – El Cajon Location

Cancellations, No-Shows, Additional Guest

Cancellation Policy.

We have a 24 hour cancellation/re-booking policy. By giving us enough time with any changes we are able to book that time slot for someone else. If you need to rebook over the weekend (while we are closed) leave a voicemail by calling (no texting) (619) 332-0623

Late cancellations.

If you don’t give us enough time (see our cancellation policy below) to allow us to book another person in the time slot we had reserved for you, it will be considered a no-show. You will be charged 100% of the fee. We always try and find someone to take that spot. We 100% prefer to have someone get a service instead of charging a card!

No-Show Policy.

No-shows will be charged 100% of the services booked.

I Didn’t Know Your Policies? 

1. Our policies are included in our new client form. So everyone who has a service at Waxing & Skincare by Celeste signs this.

2. The policy is included in the email you get when you book online or we book you over the phone.

3. Its included in our confirmation emails that are sent 1 day before you appointment.

4. When you book online, you agree to our policies. See link here https://ibb.co/s30x5SJ

 

Appointment Confirmations

Confirmations: If your appointment is not confirmed the day before your appointment we will cancel it. 

3. If you are unable to reach us, leave a voicemail or text message requesting changes or cancellations.
4. No children or additional guest are allowed.

Additional Guest & Children

Guest: No children or additional guest are allowed.

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